Delivery and returns
All orders placed from the 18th of December will be processed from 04/01/21.
Before placing an order please bare in mind that some of our abayas are made to order. However if you need your order before a specific date then leave a comment in the comment box when you reach the checkout stating so.
The delivery charge for abayas that are shipped within the UK is £4.50.
Please note that we ship all abayas internationally.
We have a shipping fee of £20 for all international orders, except for France, Spain, Germany, Italy where the delivery fee is £10.
(ALL ABAYAS ARE SENT VIA TRACKED AND SIGNED FOR)
All abayas are made to order. However, if an order is needed for a specific date then please leave a comment stating so when you reach the checkout.
UK orders : Orders can take between 7-12 working days after being made and processed.
International orders : orders can take between 7-14 working days after being made and processed.
Please note that all delivery estimates are not guaranteed. In some instances your order will be with you at a slightly later date. To ensure that you get your order for a particular date please don’t forget to leave a comment stating so when you reach the checkout.
International deliveries may be subjected to import VAT or
customs duty, any such charges are the responsibility of the customer. Charges vary depending on your country.
FAILED DELIVERY ATTEMPTS
We will not accept responsibility if there is insufficient/incorrect address information which leads to packages being returned.
If undelivered orders need to be re-sent then additional fees will apply. This must be paid before the shipment is sent out again.
We will not accept responsibility for any damage to items that have taken place during transit. All our products are well packaged to help ensure they arrive to our customers safe and securely during the delivery process.
We cannot be held responsible for the delivery company losing your package during transit. However, we will support our customers by giving details to help them liaise with the courier service to investigate the loss.
All bridal abayas take up to 3-4 weeks. When placing an order please leave a comment in the comment box stating the date that you need it for. If the abaya is needed sooner than the stated delivery time frame then please send us an email with the details and we will try to cater for you needs.
(Please note that we do not accept returns as items are made to order.)
Orders that were purchased on sale or with a discount code cannot be exchanged
Hijabs cannot be exchanged or returned.